In order for us to offer an exchange on the doll or repairs, you must ensure that the real sex doll is in “new” and "unused" condition, as it arrived. Any sexual contact with the doll will show up under our safety checks and we will not be able to offer an exchange. We have very strict hygiene regulations in order to ensure one used doll doesn't contaminate any other dolls. So, if you have used your doll, please understand that we cannot accept it for return/refund. However, we can help you repair the damage. Please get in touch with our support to arrange repairs.
On top of that, a lot of fake sellers will sell you cheaper versions of genuine dolls from AliExpress, Alibaba or DHGate. These sellers take high-quality photos, but in the end, send a much inferior and downright the worst imitation of the original doll. There even have been instances of buyers receiving a very expensive plastic blow-up doll in the mail when ordering a luxury TPE love doll. It's just not fair. 
SSD is a Realistic Sex Doll Mega Shop! Read our 2018 Best Sex Dolls Guide to find your dream dolls. The truth of buying a sexy real sex doll as discreetly as possible is a privilege and we know it. Therefore, all our packaging and shipping are carried out safely and tactfully. No marks on the package and no hint in your credit card bill – 100% hushed operation. SSD also provides Tax Clearance Service for Europe customers. 
Just as you should maintain your sex dolls, we must maintain our customers happiness. For the price you pay, you should accept nothing less that first class support and we couldn’t agree more. In this industry, building a quality relationship with our customers and offering lifetime support is a rare skill that many other vendors invest little time into. If we haven’t already answered your questions in the FAQ or the Maintenance page, either chat to us online or reach out via our contact form.
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